How To Go Digital-First With Your Customer Service Strategy

 

Asynchronous messaging platforms like WhatsApp and Apple Messages for Business present service leaders with a golden opportunity to revolutionize customer interactions. Delve into the benefits of such messaging for contact center efficiency and elevated customer experiences, as CX experts from Forrester and Salesforce take the stage. Learn how to initiate this transformative strategy with practical guidance on operations, staffing, launch planning, and channel adoption. Acquire best practices for measuring channel effectiveness and optimizing performance, ensuring seamless integration of this game-changing communication channel into your customer service strategy.

https://www.techdogs.com/events/how-to-go-digital-first-with-your-customer-service-strategy

Date Jul 27, 2023 

Time 09:30 PM IST